UK Retailers Face Legal Backlash for Flawed Return Refunds

Major UK retailers are violating consumer protection laws by failing to provide proper refunds to customers who return goods, according to a new investigation by the consumer group Which?.

The findings indicate that several of the country’s largest online shops routinely omit reimbursement for delivery charges when shoppers return unwanted items. In other instances, companies failed to refund the actual cost of the products themselves.