How to Troubleshoot and Fix Distorted Audio on Your PS5

Distorted sound on the PlayStation 5 often stems from a mismatch between the console’s audio output settings and the external hardware receiving the signal. To address this, users should navigate to Settings, select Sound, and then choose Audio Output. Within this menu, it is critical to ensure that the Output Device is correctly identified and that the HDMI Device Type corresponds to the specific equipment in use.

For instance, if an AV amplifier is part of the setup, that option must be selected, and the Number of Channels should reflect the speaker configuration, such as 5.1 or 7.1 surround sound. When beginning troubleshooting, it is advisable to set the Audio Format Priority to Linear PCM. This uncompressed format is generally optimal for users relying on their television’s built-in speakers, as the PS5 can deliver up to 7.1 channels of lossless audio, preserving maximum detail.

Connectivity choices become more complex when routing audio from the PS5 through a TV to a soundbar or home theater system. Standard HDMI ARC connections are typically limited to stereo PCM, whereas eARC supports multichannel PCM provided the hardware is compatible. Users must verify they are connected to the correct port and confirm that eARC is enabled in their television’s settings; consulting the TV manual can help identify the appropriate port if labels are unclear.

If eARC is unavailable, utilizing standard HDMI ARC will restrict audio to stereo when using Linear PCM. To achieve surround sound over this connection, a compressed format like Dolby Audio is required. Additionally, users should inspect their television or sound system for active virtual surround effects or specific HDMI audio format settings, as incorrect pairings between the TV and PS5 can degrade sound quality.

When making adjustments, it is best practice to modify only one setting at a time, save the changes, and then replay the content that previously exhibited distortion. This methodical approach allows users to pinpoint exactly which configuration change resolved the issue or led to further problems.